---
title: "DokiTab — Help & Support Center"
description: "dokitab Help & Support Center — Reach out to our technical support team, read user guides, or file ticket requests."
canonical_url: "https://dokitab.com/support"
markdown_url: "https://dokitab.com/support.md"
mcp_endpoint: "https://dokitab.com/mcp"
schema_types: ["ContactPage","Organization","ContactPoint","BreadcrumbList","ListItem","FAQPage","Question","Answer"]
estimated_tokens: 548
---

# Support Center

We are here to help you get the most out of DokiTab

## Direct Support & Emergency Fixes

Get in touch with our hospital operations and technical engineering team for urgent system fixes, deployment support, or clinical onboarding.

## Submit a Ticket

🔒 **Privacy Notice:** Contact information and message payload submitted above are processed exclusively by DokiTab Customer Operations to respond to your inquiry in compliance with NDPR data protection regulations.

## Frequently Asked Questions

### What are Dokitab support operating hours and response SLAs?

Standard support is available Monday through Saturday from 7:00 AM to 8:00 PM WAT with a 2-hour response SLA. Enterprise Network facilities receive 24/7 dedicated telephone and clinical incident response.

### How long does clinic onboarding take?

Outpatient clinics typically onboard within 48 to 72 hours. Inpatient hospital facilities with bed management, surgical scheduling, and white-glove folder digitization typically complete deployment within 5 to 7 business days.

### What hardware is required to run Dokitab?

Dokitab is cloud-native and requires no on-premise servers. Clinicians can use any standard web browser (Chrome, Edge, Safari) on existing PCs, Macs, tablets, or Android/iOS personal smartphones.

### How do I request a 14-day evaluation pilot?

Select 'General Inquiry & Demo' in the support ticket form above or email support@dokitab.com to activate a 14-day unrestricted evaluation instance for your facility.

## Frequently Asked Questions (Schema.org FAQPage)

### Q: What are Dokitab support operating hours and response SLAs?
Standard support is available Monday through Saturday from 7:00 AM to 8:00 PM WAT with a 2-hour response SLA. Enterprise Network facilities receive 24/7 dedicated telephone and clinical incident response.

### Q: How long does clinic onboarding take?
Outpatient clinics typically onboard within 48 to 72 hours. Inpatient hospital facilities with bed management, surgical scheduling, and white-glove folder digitization typically complete deployment within 5 to 7 business days.

### Q: What hardware is required to run Dokitab?
Dokitab is cloud-native and requires no on-premise servers. Clinicians can use any standard web browser (Chrome, Edge, Safari) on existing PCs, Macs, tablets, or Android/iOS personal smartphones.

### Q: How do I request a 14-day evaluation pilot?
Select 'General Inquiry & Demo' in the support ticket form above or email support@dokitab.com to activate a 14-day unrestricted evaluation instance for your facility.